Frequently Asked Questions

Why would I want to use an online based consulting company?
Being an online based nutritional consulting company, we offer you the same services as a regular office-bound nutritionist would, without having to take the time to travel to and from your appointments.  We offer this service to help ease the stress or 'lack of time' that many people with our busy lifestyles feel.  Now, you don't have to take the time to travel to, sit in an office, then travel from your appointment.  Fill out the questionnaire at your convenience and the rest is up to me!

What does a consultation entail?
The process will begin with the completion of the client questionnaire, from which I will get the understanding of what your current health condition is like, as well as what your own personal wellness goals are.  Depending on what your current wellness goals are, we will choose the relevant service style (general nutrition, pregnancy & prenatal care, weight loss, etc.)  From here, I will take the time to come up with a specialized treatment plan based on your goals.  Communication will be primarily via email (or telephone if need be).

How long does it take to get my treatment protocol?
After receipt of the completed intake questionnaire and payment via PayPal, please allow 4-5 business days to receive your treatment protocol.

Can I buy supplements through Roots Up Nutritional Consulting?
Yes!  Currently we have access to two great companies which carry Practitioner range products.  You can look through the selection of products that are available through Roots Up and contact me via email at info[at]rootsupnutrition[dot]com for information on the products and how to order them.  For specific product questions, please book a short product information session with me.

Do I have to have a PayPal account to make a payment?
No.  If you don't have a PayPal account, you can select the option to pay via credit card.

Is it safe to use an online system?
Yes.  Just like any other non-online health practitioner, your privacy is of utmost importance to us.  To ensure complete safety on the world wide web, we encourage our patients to download and save the PDF intake questionnaire, then upload the completed questionnaire directly to the website email address provided.  Payments are made securely through PayPal.

Are your services covered by my extended health care plan?
A number of insurance companies cover nutritional consultations by Registered Nutritional Consulting Practitioners (RNCPs) such as the ones offered by Roots Up Nutritional Consulting Inc.

The Following insurance companies recognize the services of an RNCP who are registered members of The International Organization of Nutritional Consultants (IONC):
RWAM Insurance Administrators Inc.
SunLife – Extended Benefits Policy
Co-operators Insurance-Large Group Policies

Other plans that allow members to use their allotted funds for complementary health services, often known as “Flex Plans” also cover the services of an RNCP.  Please check with your insurance provider to confirm coverage. In most cases adding the service of an RNCP to an existing policy is not a problem.

Many insurance companies will cover the cost of nutritional consultations when your receipt is accompanied by a doctor’s referral.

Please note: If you do not have coverage, my services are recognized by The Canadian Revenue Agency and receipts can be submitted with your income tax return.